Frequently Asked Questions
Everything you need to know about your high-performance running gear.
How do I choose the correct size for my running apparel?
We recommend using our detailed Size Guide found on each product page. Our garments are designed with a technical, athletic fit; if you prefer a looser feel, we suggest sizing up.
What is your return policy for international orders?
We offer a 30-day return window for all orders worldwide. Items must be in their original condition, unworn, and with all tags attached to be eligible for a full refund.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the UK, while international express shipping usually arrives within 5-7 business days depending on your location.
Are SOAR Running products covered by a warranty?
Yes, all our products come with a 12-month warranty against manufacturing defects. If you experience any issues with construction or materials, please contact our support team.
How should I care for my technical fabrics?
To maintain the performance of your gear, we recommend washing at 30°C with similar colors and avoiding fabric softeners, which can clog the breathable pores of the technical fibers.
Do you offer carbon-neutral shipping options?
We are committed to sustainability and partner with carriers that offer carbon-offsetting programs to minimize the environmental impact of every delivery.